Behavioral Health Clinician – Crisis Assessment & Care Navigation

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20million people globally in partnership with employers and more than 100million through health plan and partner relationships. The company has delivered more than 15million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

As a Behavioral Health Clinician, you'll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.

This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It is important that you are comfortable adopting new technology platforms and have a growth mindset. We're all here for the same goal: to improve access to the highest quality mental health care for our clients when they need it most.

Shift Requirements

Tuesday–Saturday 9:30am– 6pmPST (10:30am– 7pmMT / 11:30am– 8pmCT / 12:30pm– 9pmET)

Sunday–Thursday 9:30am– 6pmPT (10:30am– 7pmMT / 11:30am– 8pmCT / 12:30pm– 9pmET)

Weekends include a 10% shift pay differential.

Responsibilities

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
• Independently manage a caseload of complex, multi-need clients

Qualifications

• Master's degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure required (e.g., LMFT, LPC, LPCC) or a Bachelor's degree in nursing (RN). We are unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services independently will not be considered (except for the RN license)
• Must have 2+ years psychiatric intake, assessment, or other related experience
• Must have 2+ years post-licence experience (EAP/clinical call center experience preferred)
• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
• Bilingual, Spanish-speaking candidates strongly preferred (but not required)
• Must be a full-time resident of the United States; work cannot be completed from outside the United States

Pay and Benefits

$38.65 per hour.

As a full-time Clinical Care Navigator, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $38.65 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location.

Benefits include:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life, and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401(k) retirement benefits
• Monthly tech allowance
• Well-being perks and activities, surprise swag, regular community celebration, and more

Equal Opportunity Employer

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.