Benefits Analyst

Overview

• Collaborates with the client to resolve requests related to a project or an escalated employee issue
• Resolves cases and/or systematic edits for clients’ employees
• Works daily with other Strada colleagues, third-party providers, and client contacts to ensure seamless process delivery for clients’ employees
• Manages own work and communicates status to the team
• Understands how to utilize data in Workday to perform root cause analysis and identify trending for continuous improvement opportunities
• Creates tickets as needed and follows up on status, reporting back to the appropriate team member
• Demonstrates quality assurance fundamentals by reviewing/executing test plans to ensure system specifications are as expected

Qualifications

• Bachelor’s degree or equivalent work experience
• Strong analytical and problem-solving skills with attention to detail
• Experience working in a virtual, team-oriented, collaborative environment
• Strong client-service orientation
• Self-starter who demonstrates discipline and motivation in all aspects of job performance
• Ability to effectively prioritize and execute tasks while under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts
• Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus
• Knowledge of Employee Benefits is a plus
• Workday experience is a plus