Benefits Operations Specialist – APAC

Benefits Operations Specialist

Join our Employer of Record operations team as an individual contributor supporting employees and clients on benefits across 90+ countries.

Responsibilities

• Provide support to employees and clients regarding benefits plans, enrollment, invoicing, and vendor platforms.
• Process and resolve tickets and escalations in Zendesk or email.
• Execute data‑related tasks with care and precision.
• Define, update, and execute standard operating procedures.
• Collaborate with the benefits team and other departments to analyze customer needs and deliver solutions.
• Maintain benefits program administration, ensuring smooth plan and policy administration.
• Document operations processes, identifying automation opportunities.
• Research and distill written knowledge in Notion.
• Launch new initiatives and drive execution from concept to scale.
• Champion Remote’s values and the benefits team’s objectives internally and externally.

Qualifications

• Experience in HR operations or employee benefits, preferably delivering PEO services.
• Strong customer service orientation.
• Excellent organizational and time‑management skills.
• Strong verbal, written, and interpersonal communication at all levels.
• Ability to multitask in a fast‑paced environment with multiple tools.
• Fluent in written and spoken English.
• Remote‑work experience is a plus.

Practical Details

• Reporting to: Benefits Manager
• Team: Operations – Benefits
• Location: APAC
• Start date: As soon as possible

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Local in‑person social events or co‑working space budget

EEO Statement

We encourage candidates from all ethnic groups, genders, sexual orientations, ages, abilities, disability statuses, and other under‑represented groups to apply. We prioritize a sense of belonging, and we ask anyone needing an accommodation to request it from the recruiter. We collect optional demographic information to stay accountable.