Bilingual Client Engagement Specialist

Responsibilities

• Conduct phone and video consultations with pre-qualified prospects.
• Manage the prospect care cycle from first contact through to the decision-making stage.
• Accurately and promptly record all consultation information in the CRM.
• Coordinate the handover of clients to the legal team once the engagement is formalized.
• Follow up with clients to verify their level of satisfaction.

Requirements

• Professional degree in Business Administration, Marketing, International Business, Law, or related fields.
• Minimum two (2) years of experience in consultative sales, client management, or the commercialization of professional services.
• Full bilingual proficiency in English (spoken and written).
• Proven experience closing high-value service engagements.
• Experience working with CRM systems and Microsoft tools (Word, Excel, Outlook).
• Availability to perform the role on a 100% remote basis.

Core Competencies

Demonstrates expertise in consultative sales and client management, with a strong ability to close high-value service engagements. Proficient in managing the prospect care cycle and utilizing CRM systems effectively.