Bilingual Customer Success Manager – FR, ENG

Responsibilities

• Manage a portfolio of 60 French SaaS Accounts
• Ensure strong product adoption and feature utilization
• Advise clients on building and optimizing WhatsApp marketing campaigns
• Guide new customers through product implementation
• Track KPIs related to adoption, retention, and campaign performance
• Manage escalations and coordinate with technical teams
• Use AI tools to generate message templates and automation flows
• Maintain structured account notes and CRM updates

Requirements

• 3+ years of experience as a CSM in a SaaS environment
• Excellent Communication Skills (French & English)
• Marketing Knowledge (Strong Plus)
• WhatsApp Campaign Expertise
• AI Familiarity (Bonus)

Core Competencies

Demonstrates expertise in managing SaaS accounts, ensuring product adoption, and optimizing marketing campaigns, particularly through WhatsApp. Proficient in tracking KPIs and utilizing AI tools for automation and messaging.

Tools & Technologies

• CRM Software
• AI Tools