Billing AR Analyst

About the Role

We’re looking for a Billing & Collections Analyst to own day‑to‑day billing operations, cash application and collections support for our India team. This is a hands‑on, operational role focused on invoice generation, payment application, reconciliations, dispute management and AR reporting. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly — helping improve cash velocity and reduce billing exceptions.

This is a full‑time, remote role based in Bengaluru. Candidates must reside within commuting distance of our Bengaluru office and be available to attend in‑person meetings and company events as needed. This position requires working outside of normal India business hours to support global business operations. The expected working hours for this role will be 9:30 PM to 5:30 AM IST through the end of 2026, then change to 3:30 PM to 12:30 AM IST beginning 2027.

Technologies You’ll Use

• NetSuite (or equivalent ERP), Salesforce/CPQ, Avalara, payment gateway tools, Google Sheets/Excel, Jira, Zendesk, and integration platforms (Celigo or similar).

What You’ll Do

• Execute daily billing cycles and ensure timely generation, distribution and correction of invoices in the ERP.
• Process standard billing adjustments, credit/debit memos and chargebacks under L4 guidance; maintain accurate billing logs and audit trails.
• Apply high volumes of customer payments (electronic, wire, checks) and reconcile payments to invoices and bank statements.
• Monitor and resolve unapplied cash, short payments and basic escalation items on a daily basis to maintain AR sub‑ledger accuracy.
• Support periodic reconciliations and provide documentation for month‑end close activities.
• Perform outbound collections activities at the L3 level: send dunning notices, follow up on overdue balances and update AR aging notes.
• Serve as the first point of contact for standard customer billing/payment queries; resolve routine issues and elevate complex disputes to the L4 Analyst.
• Participate in User Acceptance Testing (UAT) for SFDC/NetSuite and related system updates by executing assigned test scripts and logging defects.
• Assist in drafting and updating Standard Operating Procedures (SOPs), runbooks and training materials to support operational continuity.
• Learn and adopt new system enhancements and workflow improvements to increase processing speed and accuracy.
• Communicate daily status and updates to the L4 Analyst and ensure handoffs are documented.

Skills We’re Looking For

• 1–3 years’ hands‑on experience in billing, accounts receivable, cash application or collections (shared services / corporate finance a plus).
• Basic familiarity with ERP systems (NetSuite, SAP, Oracle or similar) and strong proficiency in Google Sheets/Excel (vlookups, pivot tables, basic formulas).
• Clear written and verbal communication skills for professional customer interactions and cross‑functional collaboration.
• Strong attention to detail, a bias for accuracy in high‑volume tasks, and a desire to learn complex financial workflows.
• Comfortable executing test scripts and documenting system defects for finance systems.

Bonus Skills

• Prior experience in a fast‑paced, high‑growth SaaS environment.
• Exposure to BPO operations or participation in cross‑geography knowledge‑transfer programs.
• Familiarity with ticketing tools (Jira, Zendesk) and basic troubleshooting of integration/sync issues.
• Basic SQL or scripting for ad‑hoc validation and reporting.

Perks and Benefits

• 100% employer‑paid medical insurance *
• Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team‑building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents.

* May vary by country and worker type - please reach out to your recruiter for more information

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.