Billing Operations Supervisor

Overview

Supervise insurance follow-up team members, set clear expectations, and drive productivity, quality, and documentation standards through coaching and performance management.

Ensure timely follow-up on unpaid, underpaid, and denied claims. Monitor account activity for accuracy, compliance, and adherence to payer guidelines while reducing aged A/R.

Act as the first level of escalation for complex account issues. Identify denial trends, reimbursement barriers, and systemic issues impacting collections performance.

Partner with Prior Authorization, Credentialing, Coding, and Payment Posting teams to resolve discrepancies and remove barriers to reimbursement.

Enforce adherence to billing workflows, payer requirements, HIPAA regulations, and internal policies while maintaining audit-ready documentation.

Monitor team metrics, identify process gaps, and escalate opportunities for improvement to leadership. Adapt to evolving payer requirements and organizational priorities.

Maintain oversight, productivity, and team engagement in a remote or hybrid setting while supporting onboarding and ongoing development.

Qualifications

• Bachelor\'s degree in healthcare administration, business, or a related field, or equivalent experience.
• Minimum of 3 years of experience in insurance A/R, billing, or revenue cycle operations in a healthcare setting.
• Minimum of 1 year of supervisory or team lead experience.