BMW Service Advisor (m/w/d)

Stellenbeschreibung:

Kaiserslautern
Ab sofort
Full-time
Fixed-Term

The Euler Group is one of the ten largest BMW dealerships in Germany, with 13 operations in the Rhine-Main region as well as in the Palatinate. At our dealerships in Frankfurt, Hofheim, Mühlheim, Hainburg, Rödermark, Kaiserslautern, Pirmasens, Landstuhl, Kirchheimbolanden and Bad Bergzabern, we are at your service with all the capabilities of a large automotive specialist with know-how and capacity.

We are an owner-managed family business with Frankfurt roots, which has been a contractual partner of BMW AG for over 44 years and stands as a specialist for the quality brand. We currently employ more than 730 people, who are dedicated to their customers' wishes every day with a high level of personal commitment. Because the proverbial joy of driving requires the reliability of a strong partner - with expertise, heart and enthusiasm.

That's How You Get Involved And Move Us Forward

To advise and support customers during the course of the service process.
Vehicle turnover is conducted together with the customer at the time of drop off.
Services to be performed, costs, possible additional services and completion timeframes are to be thoroughly discussed with the customer.
Communication between the workshop and the customer is to be maintained during the entire service procedure as required.
Upon completion of the final inspection following the service appointment, the invoice is to be prepared, the vehicle handed back over to the customer and all services performed and costs accrued are to be discussed in detail with the customer.

That's How We Fit Together

Successfully completed training in commercial education as well as technical understanding
Several years of professional experience as an automotive mechanic or service consultant
Optional advanced training in the car trade
Conscientious and responsible way of working
High work quality standards
Turnover and cost-oriented problem solving skills
Strong customer service skills
Independent thinking and action assessment skills
Strong negotiating skills
Efficient time management skills
English and German language skills are beneficial
Team and inter-department communication skills
Willingness for further education and further development