Body Shop Assistant Manager / Collision Center Assistant Manager - Dover Collision

Body Shop Assistant Manager / Collision Center Assistant Manager

Join Our Growing Team!

Hertrich Family of Dealerships is seeking a skilled and motivated Body Shop Assistant Manager to join our expanding team. If you thrive in a fast-paced environment where customer service is your top priority, we want you on our team. Join the largest dealership group on the Eastern Shore and be part of a world-class team!

For over three generations, the Hertrich Family of Dealerships has been dedicated to the communities we serve, supporting over 90 local organizations and charities. Representing 24 dealerships, 14 collision centers, and 19 automotive brands across the Delmarva Peninsula, we pride ourselves on our dynamic and entrepreneurial culture. We hold ourselves to the highest standards of integrity, accountability, and excellence.

The Hertrich Difference

• Competitive salary with high earning potential and monthly incentives
• Full benefits package (medical, dental, vision, life insurance, and more) available after 90 days
• Monday-Friday schedule to promote work-life balance
• Paid weekly every Friday
• Paid holidays, vacation, and personal days
• 401K plan with employer match
• Employee purchase discounts

Job Responsibilities

• Greet all customers with professionalism and courtesy.
• Build and maintain strong relationships with insurance companies, fleet providers, and manufacturers.
• Perform vehicle damage assessments and create detailed repair cost estimates.
• Prepare accurate damage reports efficiently.
• Assist in managing shop production costs and workflow.
• Collaborate with the General Manager on daily tasks and dispatches using computerized systems.
• Provide support and assistance to employees as needed.

Qualifications

• Minimum of 2 years of experience in a Collision Center or Auto Body Shop (preferred).
• Prior automotive body shop estimating or insurance adjusting experience is required.
• Strong understanding of the collision repair process.
• Ability to handle high volumes and work under pressure.
• Experience maintaining a fast-paced workflow in a collision shop.
• Proficiency with collision management software (preferred).
• Excellent customer service, communication, and organizational skills.
• Self-motivated, detail-oriented, and organized.
• High School Diploma or GED required.
• Valid driver's license with a clean driving record.

Why Hertrich?

We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds. Hertrich Family of Dealerships is an equal-opportunity employer, dedicated to fostering a drug-free workplace and promoting long-term growth and success for all team members