BS Middle/Senior Business Analyst (TPM)

SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.

We are a product company, and this affects our day‑to‑day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.

SoftServe Business System’s ideal candidate can share the company’s values and become a reliable partner for the team.

We are looking for a Business Analyst with strong FMCG commercial expertise who can confidently work with business stakeholders across Sales, Trade Marketing, Finance, Revenue Management, and Demand Planning. You will support the implementation and continuous enhancement of solutions for trade marketing planning, trade spend management, and commercial budgeting.

Requirements

• 3+ years of experience in a Business Analyst role
• Experience collaborating with Sales, Trade Marketing, Finance, RGM, or Demand Planning teams
• Strong analytical and communication skills, with the ability to speak the language of business stakeholders, including understanding KPIs, incentives, customer/channel specifics, P&L impact, and the ROI of trade activities
• Experience gathering business requirements, facilitating workshops, and documenting business processes
• Experience with TPM/RGM systems or FMCG commercial planning tools (nice‑to‑have)
• Knowledge of SFA, DMS, BI, TPM, or RGM platforms (nice‑to‑have)
• Strong understanding of trade marketing processes, promotional mechanics, trade spend, budgeting, or revenue management (nice‑to‑have)

Responsibilities

• Analyzing commercial processes related to promotion planning, budgeting, trade spend allocation, pricing, revenue management, etc.
• Facilitating workshops with business teams, gathering requirements, and documenting AS‑IS and TO‑BE processes
• Preparing business requirements and functional specifications for enhancements to planning systems
• Supporting testing, configuration reviews, and user adoption from a business perspective
• Conducting demos, user training sessions, and providing ongoing business support
• Acting as a bridge between business stakeholders and the development team, ensuring aligned expectations, clarity of requirements, and high‑quality delivery

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status or any other characteristic protected by applicable law.

Benefits

Work from home, from the office, or in a hybrid format that supports focus and collaboration.

Competitive, market‑based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.

Approachable leaders who communicate openly, keep teams close to the strategy, and support long‑term planning.