Business Analyst (m/f/d)

GXO is a leading provider of supply chain solutions within the world’s most successful companies. We are seeking a detail‑oriented and business‑driven Business Analyst (m/f/d) to support our operational teams through data‑driven insights, reporting, and process optimisation. The role focuses on Power BI dashboard creation and maintenance, operational performance analysis, and continuous improvement initiatives.

Responsibilities

• Data Analysis & Reporting
  • Collect, clean, and analyze operational and performance data to identify trends, risks, and optimisation opportunities.
  • Design, build, and maintain Power BI dashboards and reports for management, operational teams, and customers.
  • Ensure data accuracy, consistency, and clear visualization to support decision‑making.
  • Perform daily, weekly, and ad‑hoc operational performance analyses.
• Operational Performance & KPI Monitoring
  • Monitor and analyze KPIs related to operational efficiency, quality, and service levels.
  • Focus on operational quality in relation to SLAs and contractual requirements.
  • Prepare regular performance summaries and deep‑dive analyses for leadership.
• Process Optimisation & Continuous Improvement
  • Evaluate existing workflows and identify bottlenecks, inefficiencies, and root causes of performance gaps.
  • Support and drive process optimisation initiatives based on analytical findings.
  • Conduct data reviews of Continuous Improvement (CI) projects and operational developments.
  • Support department contingency improvement through scenario analysis and data‑based recommendations.
• Operational & Planning Analysis
  • Perform ABC reconciliation between operational output and the order book.
  • Provide analytical support for operational issue resolution and improvement workshops.
  • Translate complex analytical results into clear, actionable insights for both technical and non‑technical stakeholders.

Requirements

• Proven experience in an analytical role within an operational, logistics, or supply chain environment.
• Expertise in Power BI, including data modelling, DAX, and dashboard development.
• Solid experience in data analysis, KPI tracking, and performance reporting.
• Ability to analyze operational processes and translate data insights into practical improvement actions.
• Fluent in English and German for customer and stakeholder communication.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.