BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Stellenbeschreibung:

Overview

In this role you will strengthen the Business Client Advisory Services team to deliver excellent client experience and valuable business support. You’ll be the main contact for business topics, onboarding new clients, and guiding cross-functional collaboration. You’ll influence processes and participate in product-related initiatives in a fast-growing fintech environment. This is a hands-on role with a focus on client success, onboarding, and continuous improvement, within a global, innovative platform.

Leistungen / Benefits

Performance appraisals
360T Academy
Career Concept
Frankfurt office in city center
Social gatherings
Exposure to exciting technologies and growth

Verantwortungsbereiche

Provide excellent service for existing and new customers
Manage, solve and escalate all incoming client requests
Ensure smooth onboarding for new clients to the system
Build and maintain relationships with key client contacts
Conduct system trainings for client users
Maintain, document, analyse and improve workflows and processes
Take ownership of projects (product development; process implementation; regulatory/compliance; complex client setups; integration/workflows)
Participate in quality assurance testing of products and features
Advise and share expertise with internal teams (Sales, Legal, Technical Client Advisory Services, Accounting, IT)
Maintain and share up-to-date knowledge about company products and services

Zentrale Anforderungen

University graduate with very good grade point average
Some relevant previous working experience (ideally in Client Services or similar)
Excellent analytical and problem-solving abilities
Strong overall communication skills
High level of integrity & conscientiousness
Growth mindset & ability to adjust to a dynamic environment
Very good level of verbal and written English; other languages are a plus
Proficient in MS Office