Business Operations, Regulatory & Compliance

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Our mission is to provide seamless connectivity for businesses, from fintechs launching mobile services to HR platforms offering work phone plans. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

Gigs is growing fast across markets, and we need someone to build the operational systems that make that growth possible. That includes compliance—but this isn't a compliance role. It's a BizOps role where regulatory work is one of the hardest and most important problems you'll solve.

You will build workflows, design processes, ship tooling, and work across Business Development, Legal, Product, and Engineering. You'll enable how we launch new markets, how we stay compliant across jurisdictions, and how we keep internal operations tight as we scale. This is our first hire in this area. You'll shape the function from scratch.

What You Will Do

• Build our operational infrastructure for market expansion. Own the end-to-end process for launching in new markets: regulatory readiness, product compliance checks, internal workflows, and cross-functional coordination.
• Turn regulatory requirements into systems. Work with Legal to understand what's required, then build clear, repeatable processes that the team can follow without bottlenecks. Don't just document rules—make them run.
• Automate before it breaks. Partner with Engineering and Product to embed controls into our systems early. Reduce manual work. Build things that scale before they need to.
• Own filings, registrations, and reporting. Manage our ongoing regulatory obligations across jurisdictions. Track deadlines. Make sure nothing slips.
• Run audits. Develop audit frameworks for internal operations and customer-facing processes. Keep them current.
• Track compliance health. Define metrics, build dashboards, flag problems early, and fix them fast.
• Keep documentation sharp. Maintain policies, procedures, and process docs that are clear, findable, and up-to-date.
• Stay ahead of regulatory changes. Monitor new requirements across target markets. Build implementation plans before deadlines arrive.

What We Are Looking For

• 5+ years in business operations, ideally at a fintech, payments company, or other regulated tech business.
• You've built or scaled operational systems in a fast-moving environment. You know how to take a messy process, structure it, and make it run.
• Real experience with compliance or regulatory work—not as a lawyer, but as someone who's turned regulatory requirements into working processes across areas like product compliance, vendor risk, or cross‑border operations.
• Comfortable with tooling: GRC systems, databases, workflow automation. You don't need to be an engineer, but you can build things using AI.
• Strong communicator. You can explain a regulatory filing to an engineer and a process gap to a lawyer.
• Bonus: experience in telecoms, fintech, or B2B SaaS.

Work At Gigs

We value in-person collaboration and believe the best ideas, decisions, and relationships are built when teams spend meaningful time together. While some focused work can be done remotely, not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and our bi‑annual company off‑site.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development, and a free phone and international data plan.