Business Operations Specialist – DOT FTA, PRISM

Responsibilities

• provide contract writing system support services that result in the following outcomes: timely and accurate system administration of FTA’s PRISM contract writing system, including user access setup, routing configuration, license management, and system updates in coordination with the ESC Help Desk.
• effective Tier 1 user support for PRISM-related issues, ensuring that FTA staff and acquisition personnel receive timely resolution and assistance before issues are escalated to ESC via the CSP.
• high-quality training and onboarding for new PRISM users and stakeholders, including delivery of new-hire, refresher, and targeted training aligned with FTA acquisition processes.
• comprehensive acquisition data reporting and support, including the creation and distribution of recurring and ad hoc reports using PRISM and Delphi data to support internal tracking, compliance, and transparency requirements.
• maintained accuracy and integrity of acquisition records, including support for monthly FPDS reconciliation and consistent documentation of processes and outputs.

Qualifications

• Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or higher degree, with at least 5 years of relevant experience and knowledge.
• Experience with data tracking and reporting tools, and/ or contract reporting processes
• Experience supporting program management functions in a technical or operational environment
• Experience working with multidisciplinary teams in support of complex programs
• Possess excellent ability to communicate orally and in writing to effectively assist customers
• Experience preparing reports for dissemination to internal and external stakeholders
• Familiarity with the following tools and technologies: Microsoft Office Suite (Word, PowerPoint, Excel), and Google Suite (Docs, Sheets, Slides, Drive)