Business Process & Documentation Specialist

Responsibilities

• Create, write, and update clear, consistent documentation for company processes, system requirements, and operational changes.
• Design and build training materials tailored to different departments to help our teams grow their skills and stay aligned with company goals.
• Manage our document storage and version control so the team always has the right file.
• Ensure all written materials match our internal style guides and quality benchmarks.

Requirements

• 2+ years of experience in a technical writing, documentation, or process-driven role.
• An Associate’s or Bachelor’s degree in English, Technical Communication, Journalism, Computer Science, or a related field (equivalent practical experience counts too!).
• Excellent verbal and written communication skills with great attention to detail.
• Experience working comfortably in a fast-paced, evolving environment.
• Familiarity with setting up and maintaining workflows and processes in large, complex environments.