Business Process Excellence Manager (m/f/d)

Your Impact

We are looking for a Business Process Excellence Manager (m/f/d) - WMS & Operational Excellence to lead our WMS Key User and Super User community across the DACH region. In this highly visible role, you will be at the forefront of digital transformation, driving the successful implementation of next-generation warehouse solutions while building a strong network of WMS experts across multiple sites.

Your opportunity to make a real impact in a fast-paced international logistics organization where your expertise will shape the future of our warehouse operations.

Your Responsibilities:

• Lead, inspire, and develop the WMS Key User / Super User team across Germany, Austria, and Switzerland
• Drive operational excellence by ensuring first-class WMS support throughout the DACH cluster
• Own the successful delivery of WMS implementations, upgrades, and roll-outs
• Partner closely with regional IT, Operations, and the European WMS organization to align business and technology objectives
• Promote standardization and harmonization of WMS configurations and processes across all sites
• Ensure compliance with global WMS standards, governance frameworks, and best practices
• Coach and develop local Key Users and Super Users, creating a strong community of WMS experts
• Strengthen organizational capabilities and increase WMS maturity across the region
• Lead the implementation of our strategic Next Generation WMS Program
• Act as a trusted advisor to operational and senior leadership teams on process optimization and warehouse technology
• Willingness to travel up to 40% across the DACH region and occasionally within

Your Experience:

• 5+ years of experience working with Warehouse Management Systems, ideally Manhattan SCALE, Dispatcher WMS, or comparable solutions
• At least 3 years of experience as a WMS Key User, Super User, or WMS Process Expert
• Proven success leading multiple WMS implementations, migrations, and site roll-outs within complex logistics environments
• Strong understanding of end-to-end warehouse processes and 3PL / contract logistics operations
• Experience driving process standardization and continuous improvement initiatives

What We Offer:

• A diverse and responsible role within an international environment
• Extensive opportunities to shape processes and initiatives, combined with a high degree of autonomy
• Flat hierarchies and short decision-making paths
• Individual development and career growth opportunities within a globally successful company
• A structured onboarding program supported by experienced colleagues
• A collaborative and appreciative work environment with an open and inclusive company culture
• Company pension scheme, capital-forming benefits, and additional attractive employee benefits
• JobRad leasing program to support sustainable mobility
• Exclusive employee discounts and perks through Corporate Benefits and the CEVA Card