Business Process Manager – ICAM PMO

Responsibilities

• Lead a small team of program/business analysts responsible for back‑office operations for the ICAM program
• Own back‑office processes and improvements
• Coach analysts and interface across program management, finance/contracts, engineering, and compliance
• Ensure execution of purchase requests, procurements, asset management, deliverables, proposal development, subcontract management, and senior leader communications
• Define, document, and improve back‑office workflows and templates
• Collaborate daily with PMO leads, Program People Managers, Finance/Contracts, and Engineering Leadership
• Manage and develop analysts performing back‑office business functions
• Establish clear SOPs, templates, processes, and quality bars for program deliverables
• Oversee several back‑office activities, such as purchase requests, hardware/software asset management, program labor onboarding/offboarding, proposal development, and procurements
• Interface with business support teams to facilitate data calls and task actions
• Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met
• Help ensure program compliance with internal and external policies
• Prepare and support audits as required
• Facilitate cross‑functional working sessions to resolve process quality issues

Requirements

• Bachelor’s Degree (An additional 4 years of experience may be substituted in lieu of degree)
• 5+ years related experience
• Active or ability to obtain Secret security clearance
• ITIL 4 Foundation certification
• Proven experience supporting business/process operations, program analysis, or PMO roles
• Demonstrated experience leading business process operations in enterprise IT programs
• Advanced proficiency with Microsoft Office Suite and collaboration tools
• Hands‑on with SharePoint repositories
• Strong written and verbal communication; proven ability to translate technical information into polished content for senior leaders and customers
• Proficiency leveraging AI LLM for task efficiency and productivity