Business Programme Lead (m/f/d) Device Protection Services

In this role you lead a paid device-protection programme for connected devices, combining warranty extensions with accidental damage coverage. You own strategic programmes from business case to rollout, manage vendor and partner decisions, and coordinate cross-functional teams to hit milestones. You’ll drive data-driven recommendations, financial planning, and risk management to scale protections and inform business decisions. This is a chance to shape customer-centric protection solutions at scale within a global delivery context.

• 30 days of annual leave
• lead high-impact global delivery
• collaboration with international teams
• cutting-edge digital service solutions
• culture of ownership and customer-centric outcomes

• Lead the device-protection programme from planning to rollout
• Manage vendor selection, negotiations, and partnerships
• Coordinate cross-functional teams across legal, finance, procurement, operations, and technology
• Drive launch readiness, risk management, and milestone execution
• Define pilot strategies, success metrics, and scale with data-driven recommendations
• Monitor performance, costs, and outcomes to support strategic decisions

• Experience in insurance, protection programmes, consumer electronics, or after-sales services with end-to-end ownership of strategic programmes
• Experience managing external partners (insurers, administrators, brokers, tech platforms) and complex vendor selections
• Strong financial acumen with business case development, profitability modelling, unit economics, and performance analysis
• Understanding of insurance distribution models and regulatory considerations with compliance awareness
• Excellent executive communication skills for presenting recommendations and investment cases to senior stakeholders
• Hands-on experience with device protection, extended warranty, or similar customer care programmes in a consumer-focused setting
• Desirable experience with subscription-based models and connected device ecosystems

• Executive communication
• Cross-functional collaboration
• Strategic thinking
• Financial modelling
• Vendor management
• Business case development