Canada- Sr Application Engineer (Salesforce-Agentforce Ai)

At PointClickCare, our mission is to help providers deliver exceptional care.

Travel to Office Expectations

For Remote roles, occasional office events in Mississauga and/or Salt Lake City are required. For Hybrid roles, mandatory onsite events must be within commuting distance. Both formats require participation in team meetings and events.

Job Summary

Senior Application Engineer (Salesforce Agentforce AI) designing and delivering AI agents and intelligent process automations. Self‑directed, collaborative, with continuous learning mindset.

Key Duties and Responsibilities

• Architect and build AI agents using Agentforce and other AI platforms such as Microsoft Studio for CoPilot Agents.
• Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate and Alteryx.
• Build test automations to improve QA efficiencies for Salesforce and other applications.
• Collaborate with product designers, end‑users, and other team members to refine AI use cases.
• Execute standard to complex tasks in the application development life‑cycle using Apex, JavaScript, Python, and other relevant languages.
• Perform unit tests for builds and create accurate test scripts for automated and manual testing.
• Analyze, troubleshoot, and debug systems for standard issues.
• Champion AI adoption within the team to improve efficiency.
• Create and maintain technical documentation for all builds and AI agents.
• Onboard, mentor, and coach junior to intermediate application engineers, reviewing work and providing guidance.
• Perform other tasks and duties as assigned.

Skills and Qualifications

• Hands‑on experience building Agentforce AI agents, AI workflows, custom agent development, and integration of external data sources.
• Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay).
• Working experience with Workday platform highly desired.
• Experience creating intelligent process automations using tools like Power Automate.
• Experience writing clean code in JavaScript, Apex, Python, etc., that performs well at scale.
• Proficiency in DevOps processes and tools (e.g., Copado, AutoRabit).
• Proficiency in GitHub and troubleshooting versioning and DevOps issues.
• Proficiency in Agile methodologies (Scrum/Kanban).
• Experience with automated testing frameworks (PMD, Selenium, Copado CRT).
• In‑depth understanding of Salesforce data models, security, and governor limits.
• Excellent organization, critical‑thinking and self‑management skills.
• Continuous learner who enjoys sharing knowledge.
• Solid team player and coach, collaborating across BA, QA, and Operations.
• Strong communication skills, able to persuade stakeholders on alternate viewpoints.
• Proven experience as an intermediate application engineer.

Certifications

• Salesforce Certified Agentforce Specialist
• Salesforce Certified Platform Developer I & II (required)
• Salesforce Advanced Administrator (required)
• Salesforce Certified Application/Systems Architect (desired)
• BSc/BA in Computer Science, Engineering, or related field (or equivalent work experience)

Bonus Points

• Experience building AI agents on other AI platforms.
• Experience in teams operating using the Product Operating Model.
• Experience with SaaS products.
• Experience with Salesforce Lightning Design System (SLDS) or UI frameworks like React, Vue.js, or Angular.
• Understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Einstein.
• Experience with AWS, Azure, or other cloud platforms.
• Experience with SOA and SaaS product development.
• Knowledge of SAML, OAuth, and OpenID Connect.
• Experience with on‑call responsibilities for production‑grade systems.
• Understanding of team dysfunctions and how to address them.

Benefits & Perks

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program, Allyship and Inclusion Communities, Employee Recognition, and more.

Equal Employment Opportunity

PointClickCare is an equal employment opportunity employer without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Accommodations are available upon request.