Care Coordinator, LPN/RN

Responsibilities

• Conduct outreach to motivate, facilitate, and educate members about the benefits of programs.
• Conduct assessments of members’ status and develop a care plan with the member to address their goals.
• Evaluate individual member care needs and communicate medical information to health care professionals.
• Manage a caseload of members to ensure expedient contact is made with each member.
• Facilitate coordination of care with providers and schedule appointments as needed.
• Motivate members to be active and engaged participants in their health and overall well-being.
• Identify and help address needs related to Social Determinants of Health.
• Thoroughly and accurately document actions taken in a care management platform.
• Make a high volume of outreaches to members, families, providers, or other recipients as needed.

Requirements

• Active and unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license.
• 2+ years experience as a care coordinator, case manager, community health worker, pharmacy technician, or social worker.
• Must be located in Tennessee.
• Must be fluent in English with additional fluency in Spanish preferred.
• Dedicated home office for remote work.
• 1+ years of remote work experience.
• Experience working with Medicaid and/or Dual Eligible patients.
• Strong interpersonal, communication (both verbal and written), and problem-solving skills.
• Experience working with customers over the phone and by text message.
• Experience documenting case notes in a care management or electronic health record platform.
• Experience with motivational interviewing.