CGT Operational Excellence Coordinator/Investigator

In this role, the candidate is responsible for investigating CGT Issues and tracking compliance of the CGT function at Marken. The role also supports other positions within Marken such as the Senior Manager of Operational Excellence and the CGT Leads, and interfaces with the wider Marken family to ensure consistency in accountability to our CGT clients.

Main Duties and Responsibilities

• Act as a lead investigator. Perform root cause analysis, close deviations, and effectiveness checks.
• Provide guidance on investigations to co-investigators and operational staff.
• Issue escalation and mitigation. Identify trends within the investigations team and report findings to CGT management and quality CGT staff.
• Create and expedite Client Incident Report (CIRs)- Investigation summary reports for the clients. Actively participate in calls with customers if required.
• Identify and suggest robust Corrective and Preventative Actions. Analyze and highlight issue and CAPA trends. Support assignment of proper corrective actions.
• Collaborate with Marken Vendor and Logistics Service Providers to complete investigation and CAPAs.
• Track and communicate process improvements in the region including Standard Operating Procedures.
• Lead and/or support and facilitate regional continuous improvement events.
• Perform calculation, data collection in support of Marken operations, global initiatives, and management reviews.
• Identify inconsistencies and/or deficiencies in the QMS and report them to CGT management and quality CGT staff.
• Identify any process gaps observed in Markens procedures during the investigation.
• Work closely with local quality coordinators, Quality Managers and Directors.
• Support other Operational Excellence activities as needed. MF-QA-005 v03 Parent document: MOP-QA-003.
• Perform weekly metrics on CAPA system (number of issues and CAPAs completed per week, number of issues completed overdue, issues effective versus ineffective).
• Carry out weekly follow up of the issues and CAPAs.
• Support QA/QC activities as needed.
• Additional responsibilities may be required to support the CGT Driver Excellence Program.

Type De Contrat

en CDI

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