Chief, HR Services [Open to internal and external applicants]

Organizational context: The United Nations Development Programme (UNDP) is the UN's lead agency for international development, operating globally to address development challenges and advance sustainable development. The Bureau for Management Services (BMS), specifically the Office of Human Resources (OHR), is undergoing significant transformation to modernize HR service delivery and foster agility. This role sits within OHR's leadership team, contributing to strategic people leadership.

Job purpose: The Chief, HR Services, provides strategic leadership for the design and delivery of integrated, client-focused HR services globally for UNDP. This includes policy advice, business partnering, HR realignment, career transition support, people analytics, early-career programs, and insurance services. The role champions innovation by leveraging data, AI, and digital solutions to enhance decision-making, user experience, and operational efficiency. The incumbent fosters a culture of excellence, professionalism, and inclusive leadership, ensuring personnel can perform, develop, and thrive within an environment of accountability, collaboration, and high performance. This position is crucial for enabling UNDP's agility and sustained performance during its institutional transformation.

Responsibilities: The Chief, HR Services, leads strategic HR business partnering, providing high-quality advisory support, capacity building, and backstopping to UNDP offices globally. This includes redesigning and implementing an integrated HR Business Partnering model to enhance organizational effectiveness and support strategic priorities. The role ensures HR advice is consistent, fair, transparent, and compliant with UN regulations, managing associated risks. Responsibilities also encompass leading the development and delivery of comprehensive HR services for partner personnel and other agencies, strengthening client relationships, and implementing technology solutions. Oversight of career transition and separation services, including inter-agency mobility, is key, ensuring people-centered delivery and compliance. Furthermore, the role provides strategic leadership for people analytics, driving the use of data and AI for informed decision-making and organizational improvement. Finally, the Chief oversees special people programs like JPOSC and medical insurance, engaging with external partners to mobilize resources and enhance UNDP's employer brand. The incumbent directly supervises a team of HR Advisors and Specialists.

Education: An advanced university degree (Master's or equivalent) in Human Resources Management, Business Administration, Organizational Development, or a related field is required. Alternatively, a Bachelor's degree with an additional two years of qualifying experience is acceptable. Fluency in English is mandatory.

Work experience: A minimum of 15 years (with Master's) or 17 years (with Bachelor's) of progressive, senior-level HR management experience is required. This includes at least five years of experience managing teams in diverse international organizations. Experience in the UN system or similar international organizations is desired.

Skills: Core Competencies: Achieve Results, Think Innovatively, Learn Continuously, Adapt with Agility, Act with Determination, Engage and Partner, Enable Diversity and Inclusion. Cross-Functional & Technical: Systems Thinking, Strategic Thinking, Portfolio Management, Change Management, Partnership Management, People Analytics, Business Partnering.

Required languages: English

Desired languages: