Claims & Dispute Manager (m/f/d) – B2B Claims

#BEcomeMAXX

Do you have a keen eye for risk, a solution-oriented mindset, and feel confident in negotiations? As a Commercial Claims Manager, you will take ownership of reviewing and managing B2B claims and dispute cases, working closely with customers, suppliers, and internal stakeholders to achieve commercially sound and sustainable solutions.

Ready to perform? Your tasks with MAXXimum focus

Claims Management

• Intake, prioritization, and management of incoming B2B claims from customers and business partners.
• Investigation of delivery notes, invoices, ERP data, warehouse dispatch records, and carrier documentation to ensure thorough case resolution.
• Development of fact-based arguments to challenge unjustified claims or negotiate commercially viable resolutions.
• Preparation of professional customer communications in line with contractual agreements and supporting documentation.
• Maintenance of a structured claims register, including status updates, deadlines, claim values, and expected outcomes.

Cash Flow & Receivables Management

• Identification of claims that delay invoice payments or result in unauthorized deductions, in close collaboration with the Finance team.
• Prioritization of cases based on financial impact and urgency to accelerate the release of blocked cash flow.
• Monitoring of credit notes and disputed receivables while ensuring appropriate escalation and approval processes for disputed amounts.
• Regular reporting on open claims, aging analysis, expected resolutions, and potential cash flow impact.

B2B Claims & Recovery Management

• Initiation and management of recovery claims against B2B partners where responsibility has been clearly established.
• Assessment and quantification of damages, including direct costs, potential revenue losses, and contractual or reputational implications.
• Negotiation, coordination, and documentation of settlements and agreements with suppliers.

Cross-Functional Collaboration

• Acting as the central point of contact for all claims-related matters across the organization.
• Close collaboration with Finance, Sales, Supply Chain, Outbound, and Warehouse teams to resolve complex issues efficiently.
• Support of month-end closing activities through the preparation and reconciliation of provisions and accruals related to open claims.

Process Improvement & Prevention

• Analysis of recurring claim patterns and implementation of sustainable improvement measures.
• Identification and reduction of systemic root causes in collaboration with Supply Chain, Warehouse, Logistics, and Procurement teams.
• Development and maintenance of SOPs, documentation standards, and escalation procedures.
• Long-term reduction of claim volumes through structured root-cause analysis and continuous process improvement.

Your skillset - as strong as our protein

• Several years of professional experience in Claims Management, Finance, Commercial Operations or a comparable roles
• Experience within an FMCG, retail, wholesale or trading environmenr
• Proven experience managing and negotiating commercial claims with B2B partners
• Strong understanding of finance and supply chain processes
• Solid knowlegde of the entire Order-to-Cash (O2C) process, from order placement and delivery documentation through invoicing, credit notes and collections
• Strong analytical skills with the ability to assess complex situations, identify root causes and build fact-based arguments
• A professional, confident approach combined with strong negotiation skills and a high level of ownership
• Experience working with claims and dispute processes in the FMCG or retail sector
• Proficiency in SAP or comparable ERP systems
• Fluent German and English skills, both written and spoken