Claims Governance & Oversight Manager (m/f/d)

Claims Governance and Oversight Manager (m/f/d)

We have an exciting opportunity for a Claims Governance & Oversight Manager (m/f/d), based in Munich.

What You’ll Be Doing

• Working closely with Claims Divisional Heads to conduct a review of the delegated claims handling end‑to‑end process, including coverholder and TPA due diligence, performance against SLAs, production of delegated reports, and production and oversight of the annual audit schedule. Post‑review, you will manage the ongoing delegated claims handling process and recommend any necessary changes.
• End‑to‑end reviewing of the Claims Department’s Expert Panel process, collaborating with Claims Divisional Heads, Legal, Regulatory and Compliance. Implement changes to ensure the Panel is fit for purpose and required TOBAs are in place, and then carry out ongoing oversight.
• Managing the Claims peer review process, including completing sample reviews, collating and analysing data, and ensuring reviews are completed and submitted within the quarterly cycle. Identify any deficiencies or improvements and report these to the Head of Claims Operations.
• Overseeing the Markel International SE Claims Handling Manual, gathering feedback from the Claims team on uncertainties, requests for clarification, or ideas for improvement.
• Leading all aspects of the Claims Authority process, streamlining and improving it to ensure maximum accuracy.
• Participating in market working groups representing Markel International SE Claims to report back on regulatory or market initiatives and their impact.
• Project management of Claims change initiatives.
• Working with Claims Divisional Heads and Claims team members to recommend, manage, and deliver changes, upgrades, or enhancements to Claims systems and workflow tools, including associated metrics and benefits.

Our Must-haves

• Extensive experience in a claims operational environment or equivalent.
• Knowledge of the regulatory environment for claims management and oversight.
• Familiarity with due diligence, performance management and audit requirements for outsourcing claims handling to third parties.
• Ability to build, maintain and influence relationships across an organisation to achieve desired results.
• Experience in managing projects and delivering change initiatives.
• Strong Microsoft Office skills, specifically Excel, and general IT savviness.
• Willingness to learn in‑house and external claims systems.
• Excellent written and verbal communication skills.
• Fluency in English and German essential; additional knowledge of Dutch, French, Spanish or Italian is an advantage.
• Positive attitude and collaborative work ethic.
• The legal right to live and work in the country you are applying to.

Benefits

A competitive package with additional local benefits in a modern office environment.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodations to individuals with disabilities to participate in the job application or interview process and to perform essential job functions if successful.