Client Delivery Lead (Energy/Utilities experience)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Krakens Customer Platform: build the most AI‑driven, innovative, forward‑thinking platform for energy management. From optimizing resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM and AI‑driven communications, we power the next wave of innovation in the energy industry.

We’ll need the Client Delivery Lead to support European clients through their technology transformation journeys, managing long‑term migration projects and technology domains such as billing, finance and communications. The role involves working closely with Kraken’s product managers and developers, acting as a link to the client and refining solutions to leverage existing and new capabilities.

What You Will Do

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• You will be the knowledge base of how Kraken works and how we deliver Kraken Platform
• Tripaging incoming requests and communicating client priorities internally
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development and embracing continuous iteration and deployment

This is a hands‑on, individual contributor position. The role is European based and projects could be run from any country, with travel expected as part of this role.

We seek open‑minded, self‑starter individuals comfortable with ambiguity and an ever‑changing environment. To thrive here you must be willing to roll your sleeves up to solve any problem and flex outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering technology based on simplicity, client benefit and efficiency while guiding stakeholders through a journey of change. You must be willing to challenge beliefs, see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

Key Success Factors (What you need to have)

• Strong problem‑solving skills and a positive, solutions‑oriented mindset
• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communication, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience working with significant, complex delivery pipelines for clients
• Patience and initiative – our clients are undergoing huge transformations that require understanding
• Time management and a get‑stuff‑done attitude
• Consulting experience is a plus
• Fluent English (German is a plus)
• Previous experience in the electricity/utilities market in France is required for this position

Equal opportunity employer. We are obligated to provide equal opportunities, an inclusive work environment, and fairness for everyone.