Client Experience Support Specialist

Stellenbeschreibung:

Assist Client Experience Managers in executing client campaigns, including setup, tracking, and optimization tasks
Support the translation of client objectives into actionable configurations within the Clinch platform
Monitor campaign progress and performance metrics, flagging issues or opportunities to the account lead
Prepare and organize campaign materials such as data feeds, creative assets, reports, and documentation
Maintain working knowledge of the Clinch platform to provide internal guidance and troubleshoot issues
Collaborate with product, operations, and creative teams to support client needs and internal deliverables
Help manage project timelines and task tracking to ensure campaigns launch smoothly and on time
Document processes, workflows, and learnings to support team knowledge and future scalability
Assist in preparing internal status updates, performance summaries, and training resources
Contribute to continuous learning and improvement across accounts

Requirements

1–2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role
Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus
Strong organizational and project management skills, with attention to detail and accuracy
Comfort working in a fast-paced environment with shifting priorities
Proficient in using technical platforms or software tools and willing to learn new systems
Strong written and verbal communication skills for effective internal coordination
A collaborative, problem-solving mindset with a proactive attitude
Passion for delivering quality work that supports excellent client outcomes
Experience working with the Clinch platform or similar dynamic creative optimization (DCO) tools is preferred but not required
Familiarity with creative versioning, data feeds, or performance reporting tools is preferred but not required
Understanding of digital media buying or programmatic advertising environments is preferred but not required

Core Competencies

Demonstrates expertise in managing digital advertising campaigns, utilizing the Clinch platform and other ad-tech tools to optimize performance and deliver quality client outcomes. Strong organizational and project management skills are essential for ensuring timely execution and effective internal communication.