Client Manager

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

We are looking for an experienced and client‑driven Client Manager – IT Solutions to manage and grow strategic accounts within European Institutions and public bodies based in Luxembourg.

You will act as a trusted partner for institutional stakeholders, ensuring compliance‑driven, secure and high‑quality delivery of IT services while identifying long‑term opportunities in a complex and regulated environment.

• Manage, nurture and expand a portfolio of strategic clients within European Institutions and related public organizations.
• Develop a strong understanding of institutional IT challenges, including cybersecurity, cloud & hybrid infrastructures, digital workplace, legacy modernization, data & AI, and compliance requirements.
• Act as a single point of contact for key stakeholders, building long‑term, trust‑based relationships.
• Contribute to and lead account strategy and roadmap definition in alignment with institutional priorities and budgets.
• Coordinate closely with pre‑sales, delivery teams, project managers and technical experts to ensure successful execution of framework contracts and IT projects.
• Support and contribute to tendering activities, contract renewals and governance processes.
• Identify cross‑selling and up‑selling opportunities within existing frameworks and service catalogs.
• Monitor service performance, SLAs, KPIs and contractual commitments, and proactively drive continuous service improvement.

YOUR PROFILE

• Bachelor’s or Master’s Degree in Engineering, IT or Business.
• Minimum 5 years of experience in IT services sales or account management, within European Institutions or the public sector in Luxembourg.
• Strong knowledge of EU procurement processes, framework contracts, tendering procedures and governance rules.
• Solid understanding of IT services and solutions: Digital Transformation, Testing, Infrastructure & Cloud, Cybersecurity.
• Ability to navigate complex stakeholder environments and institutional decision‑making processes.
• Excellent communication skills, strategic mindset, emotional intelligence and autonomy.
• Strong client‑centric and solution‑oriented approach.
• Fluency in French and English is mandatory.

WHAT YOU'LL LOVE ABOUT WORKING HERE

At Sogeti, we embrace diversity and inclusion, collaborate, and celebrate together. We're committed to ensuring that people of all backgrounds feel belonging at Sogeti irrespective of gender, age, ability status, sexual orientation, ethnic and cultural origin, or social backgrounds. Specific programs also exist locally for veterans or refugees. Through our regular employee survey, we ensure that everyone feels valued for who they are and what they bring.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work‑life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

NEED TO KNOW

A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications). All applications will be treated as confidential.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.