Client Manager

YOUR ROLE

We are looking for an experienced and client‑driven Client Manager – IT Solutions to manage and grow strategic accounts within European Institutions and public bodies based in Luxembourg .

You will act as a trusted partner for institutional stakeholders, ensuring compliance‑driven, secure and high‑quality delivery of IT services while identifying long‑term opportunities in a complex and regulated environment.

• Manage, nurture and expand a portfolio of strategic clients within European Institutions and related public organizations.
• Develop a strong understanding of institutional IT challenges, including cybersecurity, cloud & hybrid infrastructures, digital workplace, legacy modernization, data & AI, and compliance requirements.
• Act as a single point of contact for key stakeholders, building long‑term, trust‑based relationships;
• Contribute to and lead account strategy and roadmap definition in alignment with institutional priorities and budgets.
• Coordinate closely with pre‑sales, delivery teams, project managers and technical experts to ensure successful execution of framework contracts and IT projects.
• Support and contribute to tendering activities, contract renewals and governance processes.
• Identify cross‑selling and up‑selling opportunities within existing frameworks and service catalogs.
• Monitor service performance, SLAs, KPIs and contractual commitments, and proactively drive continuous service improvement.

YOUR PROFILE

• Bachelor’s or Master’s Degree in Engineering, IT or Business.
• Minimum 5 years of experience in IT services sales or account management, within European Institutions or the public sector in Luxembourg.
• Strong knowledge of EU procurement processes, framework contracts, tendering procedures and governance rules.
• Solid understanding of IT services and solutions: Digital Transformation, Testing, Infrastructure & Cloud, Cybersecurity.
• Ability to navigate complex stakeholder environments and institutional decision‑making processes.
• Excellent communication skills, strategic mindset, emotional intelligence and autonomy.
• Strong client‑centric and solution‑oriented approach.
• Fluency in French and English is mandatory.

NEED TO KNOW

A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications). All applications will be treated as confidential.

EEO Statement

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.