Client Partner, Professional Services, Germany

Stellenbeschreibung:

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing build roads and bridges run our manufacturing factories ensure that we get healthcare service and provide us reliable phone and internet connectivity. As entrepreneurs have we considered solving their problems and making them more productive

If you are still reading and connect compassionately about this underserved segment come and join us to drive Technology Equity in the global workforce.

At Zinier we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London Lisbon Mexico City Singapore and Bangalore and leading investors including Accel ICONIQ Capital Founders Fund Newfund Capital NGP Capital Tiger Global Management and Qualcomm Ventures LLC.

What we are looking for

Were seeking a technically-minded Client Partner who can confidently engage IT and business teams translate customer needs into clear technical priorities and own the relationship end-to-end. If youre a strategic thinker who thrives at the intersection of product tech and customer success this is for you.

Youll be an individual contributor collaborating with delivery and development teams. A regional Solution Architect will support you but youll own the customer relationship and delivery outcomes. Youll manage project delivery oversee go-live and potentially lead post-sales CS efforts if youre eager to take that on.

Where you are located

Anywhere in Europe Germany preferred; able to collaborate with customers and teams in other countries or continents as needed either remotely or in-person (occasional travel needed).

What the role offers

Serve as the chief customer liaison solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
Engage with technical stakeholders (e.g. Platform Owners Delivery Directors) to ensure alignment between product capabilities and customer requirements
Drive delivery for large enterprise customers
Lead discovery sessions support UAT and manage go-live activities
Ensure customers realize full platform value post-launch
Orchestrate internal teams (PMs Dev SA and CS) to deliver customer outcomes

What youll bring to the role

Strong command of German with the ability to communicate effectively across multilingual customer and technical teams.
Excellent customer-facing and stakeholder management skills with proven ability to instill confidence with technical audiences
Strong experience in digital or IT transformation projects
Tech-savvy and solution-oriented comfortable navigating complexity without being a developer
Proven ability to manage large complex enterprise projects
Strong communication skills and emotional intelligence and ability to bridge business and technical perspectives
Experience in Field Service Management (FSM) Telecom or Utilities is a plus but not required

Own customer success. Deliver outcomes. Be the reason they thrive.

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