Client Service Officer Guarantees & Letters of Credit (m/f/d)

Responsibilities

• Mange the entire process associated with incoming: issuance, amendment and cancellation requests for international guarantees
• Support the process associated with incoming: issuance, amendment, document presentation and cancellation requests for import and export letters of credit
• Ensure that all transactions are conducted in line with internal policies and regulatory guidelines
• Act as first point of contact for customers and discuss with them operational specificities of their requests (e.g. required changes on guarantee texts or discrepancies on LC documents)
• Fee monitoring / management /debiting (MT499 processing) / preparation of invoices in close dialogue and alignment with back office
• Prepare internal / external monthly business reports and other relevant reporting / statistics
• Reporting to GTB Head of Client Service
• Close cooperation with GTB Front Office and support of Senior Trade Bankers
• Support with execution of Permanent Supervision Controls

Qualifications

• University degree in Finance/business administration or related area (bank apprenticeship)
• Deep knowledge of bank guarantees
• Basic knowledge of Letters of Credit
• 3+ years of working in a Trade Finance Department in a Bank
• Strong capacity for teamwork
• Client-oriented attitude (internally and externally)
• Profound MS Office skills
• Fluency in German and English (written and oral) is essential, French is an advantage

Personal Abilities / Competencies

• Solution‑oriented, structured and flexible working style
• Pro‑active team‑player
• Strong interpersonal and communication skills
• Excellent presentation, communication and negotiation skills, written and verbal
• Ability to learn and work in a deadline‑driven and culturally diverse environment
• Ability to escalate in an adequate manner
• Good interpersonal skills including ability to establish and maintain good working relationships both internally and externally

Equal Opportunity Statement

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.