Client Services Technology Intern/Co-op - Undergraduate

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Stellenbeschreibung:

Track project transitions end-to-end and publish regular reporting for stakeholders to assess success and identify improvement opportunities
Prepare business presentations and communicate project updates to frontline operations teams
Coordinate awareness of scheduled maintenance windows with frontline support to ensure alignment on system availability and reduce unnecessary escalations
Maintain thorough documentation of transition plans, progress, and completion milestones
Identify and contribute to process improvements in project transitions, including the exploration and application of AI tools for increased efficiency
Actively participate in planning and executing global, regional, and local project transitions with a focus on support readiness and end‑user experience
Conduct A/B data integrity and quality assurance testing
Monitor KPIs and develop presentations for stakeholder reporting
Build and refine statistical models for KPI tracking and outlier analysis
Document all analytical processes, methodologies, and findings clearly and consistently
Learn and apply enterprise best practices for knowledge creation, maintenance, and governance
Actively participate in the end-to-end knowledge production process, from content development through publication and review
Solicit feedback from stakeholders and end users and implement improvements to existing knowledge assets
Leverage data and customer feedback to identify knowledge gaps, anticipate future content needs, and recommend proactive solutions

Requirements

Currently pursuing a degree in Business, Information Systems, Data Analytics, Computer Science, Communications, or a related field
Strong written and verbal communication skills; comfortable presenting to varied audiences
Analytical mindset with interest in data quality, reporting, and process improvement
Proficiency in Microsoft Office (Excel, PowerPoint); experience with BI or analytics tools (e.g., Tableau, Power BI, SQL) a plus
Familiarity with knowledge management platforms or content management systems a plus
Curiosity to explore AI tools and their practical application in operations and knowledge workflows
Highly organized with strong attention to detail and ability to manage multiple priorities
Collaborative team player who can also work independently.