Client Solutions Lead (Food & Groceries) - Global Business Solutions - Berlin

Responsibilities This role sits within our TikTok Germany Global Business Solutions team, which is responsible for hitting revenue goals, building relationships with key enterprise accounts and helping clients drive business results on TikTok through product consultation, business development and support.

The Client Solutions Team Lead is will be responsible for leading a team of individual contributors (account managers) to ensure flawless campaign execution and deliver and upsell against revenue goals.

The role will also build and manage strategic client relationships to grow our partnership with Food & Nutrition clients in the DACH region. This role will collaborate with cross functional stakeholders, including other sales leaders, product, measurement, creative and solutions engineering to advocate for client needs in order to influence product development and contribute to building a world class team and culture.

The ideal candidate is someone who can operate autonomously, is customer obsessed and able to influence clients and coordinate and collaborate with internal stakeholders. Success in this position requires strong management skills, a keen focus on client service, strong problem solving and analytical skills, the ability to thrive in a fast paced work environment and the ability to support in the development of our custom solutions for advertisers.

Responsibilities

Team Leadership & Development

• Lead, coach, and mentor a team of account managers (CSMs), fostering a high-performance culture.
• Develop team capabilities in consultative, data-driven campaign strategy, performance analysis, and scaling best practices.
• Provide ongoing guidance, feedback, and professional development opportunities to support career growth.
• Build scalable processes to enable the team to operate efficiently in a fast-growing environment.

Product Expertise & Client Consultation

• Develop deep expertise in TikTok’s business solutions, ad products, auction-based tools and clearly articulate their value to clients within the Food & Nutrition vertical
• Maintain up-to-date knowledge of TikTok’s features, ad products, measurement capabilities and attribution models
• Maintain up-to-date knowledge of competitors' features, ad products, measurement capabilities and attribution models
• Consult with clients on product capabilities, best practices and strategies that drive performance.
• Leverage data to identify consumer trends and develop actionable best practices, playbooks and case studies for client success.

Cross-Functional Collaboration

• Partner with product, engineering, measurement marketing science and creative operations teams to troubleshoot wider client issues, improve advertising offerings and support product innovation.
• Share insights with internal teams to help shape advertising strategy, offering and product roadmaps.
• Support the team to conduct business reviews, strengthen client relationships and ensure successful campaign execution.

Strategic Impact & Innovation

• Serve as a thought partner to leadership, identifying strategic priorities, growth opportunities and operational efficiencies.
• Influence product and strategic company decision-making with data-driven insights and industry expertise.
• Proactively develop and deliver resources such as best practice guides, product implementation playbooks and vertical-specific strategies.

Ownership & Initiative

• Take initiative and operate with a high degree of autonomy in managing priorities and driving results.

Qualifications

Minimum Qualifications

• 5+ years of proven experience managing and mentoring high-performing teams in account management or sales roles. Building relationships with marketing decision-makers at brands and agencies.
• Demonstrated experience in digital marketing, managing brand and/or performance advertisers across the full marketing funnel
• Strong track record in performance advertising, with an understanding of scaling challenges and advertiser objectives across several media platforms
• Ability to analyse data and extract actionable insights to assess and optimise campaign performance
• Knowledge of tracking, attribution, and measurement tools (e.g., Pixel, API, MMPs, CLS, BLS, MMM, MTA).
• Ability to proactively troubleshoot and resolve complex issues through proper escalation processes
• Fluent language skills in both German and English, in order to communicate with clients

Preferred Qualifications

• Experience collaborating with product and engineering teams to diagnose and solve technical problems.
• Skilled at translating technical concepts into clear, actionable guidance for non-technical stakeholders.
• Experience in the Food & Nutrition industry, particularly working with brands in the DACH region.
• Familiarity with campaign performance analysis on TikTok, TikTok Shop and other media channels.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.