Client Success Manager (remote)

Client Success Manager: Partnering with support and optimization teams to ensure the best client experience. Focus on understanding client implementation, facilitating updates, and improving the customer experience through best practices configuration.

Location: United States

Salary: $100,649 - $174,459

Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Acclimate and understand client's implementation to facilitate updates, additions, and fixes.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of products to recommend best practices configuration and solutions to improve the customer experience.
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment.
• Be responsible for comprehension of the Statement of Work.
• Guide clients as they transition from Implementation into the Post-Go live world.

Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle.
• 3+ years' Payer Contract experience is beneficial.
• 2+ years' experience with products knowledge is beneficial.
• 2+ years' Salesforce or a similar CRM expertise.
• 2+ years hands-on Epic expertise.
• Occasional travel (20%-25%) to client sites required.
• Bachelor's degree or equivalent experience.

Culture & Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.