Client Support Executive

Client Support Executive – Alpha Group Division

Corpay is seeking a Client Support Executive to serve as the middle desk between clients, front‑of‑house teams, back‑office departments, and other stakeholders. Based in Munich, this permanent role requires accuracy, analytical thinking, collaboration, professionalism, resilience, and tenacity. You will report to the Director & Head of Austria & Germany and work closely with cross‑functional teams within the Cross Borders line of business.

Responsibilities

• Collaborate with sales, operations, and compliance to ensure a smooth client experience for trade settlement and problem resolution.
• Educate Corpay clients on processes to reduce future dependency and contact.
• Support efficient cash flow through timely collection of outstanding receivables (trades, deposits, and losses).
• Serve as first‑hand support for dealers and their clients.
• Monitor, chase, and report on outstanding trades requiring wire instructions.
• Ensure compliance with regulatory requirements, including GDPR and CASS obligations.
• Handle small complaints with dealers and escale larger complaints to the complaints department and Head of Client Support.
• Escalate non‑settlement suspicions to Head of Client Support.
• Maintain accurate and up‑to‑date client records in the CRM system.
• Promote the online platform to clients, directing them to Cross Border for demonstrations and reducing manual queries.
• Act as a central point for resolution of compliance and payment investigations via Salesforce.
• Compile error reporting from the Client Support perspective.
• Provide ongoing recommendations and process enhancements to improve the client experience.
• Help develop and maintain client relationships through excellent service.

Qualifications & Skills

• 1–2 years of client‑facing or operational experience in FX (or a combination of related experience).
• Experience in payment operations or trade support preferred.
• Computer literate with strong knowledge of Excel, Outlook, and Microsoft products.
• Ability to work under pressure in a fast‑paced trading floor environment.
• Fluent German speaker with business‑level English.
• Excellent customer/client communication skills.
• Highly organized and detail‑oriented.

Benefits & Perks

• Variable days annual leave plus public holidays, with a holiday buy‑back scheme.
• Competitive salary and bonus.
• Pension scheme.
• Health and wellness programs.
• Career progression opportunities.
• Opportunity to join a leading brand in a high‑growth global business.

Pay Transparency

The salary range for this position is €37,000 – €55,000 gross per year. The final offer will be determined based on objective, gender‑neutral criteria, including relevant skills, experience, and qualifications.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.