Clinical Consultant

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra Israel is looking to appoint a permanent Clinical Consultant to provide high quality counselling and clinical case management services to our Workforce Mental Health (WFMH) international clients based in Israel.

The primary objective of this role will be to provide short term telephonic counselling and case management of service users and ensure that the most effective and professional care is provided to our customer base.

The role is a permanent five (5) day a week role and is based in Israel, working remote.

Key Responsibilities

• To provide the first point of contact for employees accessing Lyra Israel
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager
• To adhere to the operational standards as set out by Clinical and Operations Manager

Qualifications

• Relevant Master’s degree or equivalent qualification in Psychology or Social Work is essential
• Registration with the relevant professional body within Israel
• Minimum of 2 years post-masters working experience
• Able to provide counselling within a short-term framework and case management

Preference will be given to candidates that have a background and working experience in the EAP field.

About You

• Computer literacy & ability to type fast
• Bilingualism (English and Hebrew) is an asset. Ability to counsel in Arabic will be a benefit.
• Ability to effectively merge Clinical and EAP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness

The Lyra Israel clinical operations will be provided 24 hours a day and therefore will require that the position be shift based. The initial phase of the operations will be based on standard working hours but these requirements will change in time.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.