Clinical Supervisor - Cologne

Position Overview

This position is mainly responsible for supporting education and knowledge transfer, in-practice and virtual Scanner trainings to our customers and internal training for Align and 3rd party commercial organizations, internal and external supporting the development of medical education materials. The process includes interaction and communication with all customer-facing functions to clarify all inquiries. Focus will be on internal and external education and support as well as troubleshooting clinical issues for customers if needed. In addition, other duties will include support with graphics and presentation materials for sales and clinical education.

Department

Clinical

Location

EMEA-Germany-Cologne

Role Expectations

• Lead Clinical Trainer iTero Team in the DACH region
• Deliver virtual and onsite training on iTero Element IOS
• Represent iTero and SCCS at trade fairs, congresses, and events
• Provide customer support and education on IOS, iTero, IOC, and OrthoCAD
• Troubleshoot software/hardware issues (IDS, ClinCheck integrations)
• Review presentations, scans, and digital materials for sales/education
• Investigate and analyze customer inquiries, complaints, and issues
• Accurately document all customer interactions in internal systems
• Ensure timely resolution of customer education and support requests
• Identify trends in customer issues and share insights internally
• Conduct customer evaluations and follow-ups post-training
• Assess customer learning curves and provide additional support if needed

What We're Looking For

• Degree as Dental Technician
• Strong knowledge of ExoCAD
• 10+ years of relevant experience
• Strong communication, interpersonal, and persuasion skills
• Ability to work independently with minimal supervision
• Detail-oriented, reliable, and results-driven
• Dynamic, proactive, and eager to learn
• Good knowledge of computer tools and Microsoft Office

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.