CM Manager - Repair (m/f/d)

As Supplier Manager Repair, you will ensure high-quality, cost-effective FRU supply by leading Repair Contract Manufacturers. You will own supplier performance, driving KPI governance and continuous improvement across cross-functional teams. You will optimize repair planning, capacity, and costs with transparent reporting. You will collaborate with Product Engineering, Quality, Procurement, and Operations to mitigate risks and scale repair operations. This role offers meaningful impact on Field Service and Spare Parts programs.

• Manage and develop Repair Contract Manufacturers to secure reliable FRU supply for Global Field Service and Spare Parts Operations
• Own supplier performance management across Quality, Delivery, Cost, Capacity, CAPA, supplier reviews, and continuous improvement
• Drive repair planning and capacity management with resource, equipment, forecasting, and scalable capacity
• Establish and govern Repair KPIs and transparency (DOA, Dead from Stock, First Time Repair Success Rate, Repair Loop Count, Scrap Rate, Capacity Utilization, Turnaround Time)
• Lead cost transparency and optimization initiatives, including cost tracking, benchmarking, and efficiency improvements
• Develop standardized reporting and dashboards for visibility into supplier performance, quality, TAT, cost, scrap trends, and risks
• Coordinate cross-functional governance and supplier projects with Product Engineering, Quality, Procurement, Operations, and external repair partners; handle supplier negotiations, contracts, SOPs, warranty topics, escalation management

• University degree in Supply Chain Management, Industrial Engineering, Business Administration, Engineering, or equivalent qualification
• Experience in supplier management, operations, repair services, supply chain, manufacturing, procurement, or related operational environments
• Strong analytical and data-driven problem-solving skills with ability to translate KPI results into actions
• Experience with supplier performance management including quality, delivery, cost, capacity, and continuous improvement
• Excellent communication, presentation, stakeholder management, and negotiation skills in cross-functional, international context
• Proficiency in Microsoft Excel, Power BI, ERP systems (Oracle/SAP), and reporting/dashboard tools; fluent in English; willingness to travel

• communication
• stakeholder management
• negotiation
• Microsoft Excel
• Power BI
• ERP systems (Oracle/SAP)