CMS-Senior-SailPoint IIQ-IDN

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Role

Technology Lead – IdentityNow

Job Summary

The IdentityNow Security Senior Analyst role will be primarily responsible for leading the support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLAs and ensuring high standards for quality in regard to project documentation.

Key Responsibilities

• Should have experience on IdentityNow SaaS solution L2/L3 support
• Will be responsible for applications onboarding
• Facilitate project activities by managing risk and issue mitigations, establishing project schedules, and managing change controls.
• Partner with Product Management to ensure the team has clear tactical and strategic backlogs
• Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt
• Recruit, coach, develop, and motivate high‑performing engineers
• Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high‑quality solutions
• Deep knowledge of SaaS products, agile processes (preferably SCRUM) and workflows, and experience implementing them
• Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers
• An exceptional mentor and leader with a passion for continuous improvement
• Experience in implementing or supporting at least two IAM engagements including application support (IdentityNow or other IAM)
• Experience in technologies such as Java, LDAP, RDBMS and Linux
• Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache)
• Experience in development configuration of standard custom IAM integrations using Java or other major scripting languages
• Experience in hands‑on development, estimations, sizing and custom IAM integrations
• Advanced documentation and presentation skills and well‑versed with SDLC process
• Exposure to process frameworks and methodologies
• Should have experience in interacting with clients, including working with client teams in an on‑site and offshore delivery model
• Automating of manual tasks performed by administration team
• Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion
• Troubleshoot IdentityNow issues

Qualifications

Education

• Bachelor or college degree in a related field or equivalent work experience

Work Experience

• 5–10 years’ experience

Skills Expertise

• IdentityNow managed support experience and application onboarding
• Knowledge of Java, scripting knowledge such as PowerShell, Perl, etc.
• Good soft skills, i.e., verbal & written communication, technical document writing, etc.
• Exposure to global security standards such as PCI, SOX, HIPAA, etc.
• Prior experience working in remote teams on a global scale
• Customer orientation skills

Certification

• SailPoint Certified IdentityNow Engineer (good to have)

Work Requirements

• Willingness to be on call support
• Willingness to work in 24*7 rotational shifts as required