Collections & Debt Recovery Specialist (m/w/d)

Junior Collections Specialist (m/f/d)

We are looking for a diligent Collections & Debt Recovery Specialist to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

Responsibilities

• Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
• Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
• Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
• Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business
• Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
• Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
• Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Adhering to our company policies and procedures
• Upholding iwoca’s company reputation at all times
• Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

Requirements

Essential:

• Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.
• A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations

Ideally:

• Nice to have 1 year debt recovery experience, ideally in the commercial/business sector
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Salary

We expect to pay from 34.000 € — 46.000 € for this role.

Benefits

• 26 days of vacation a year plus a free day for your birthday
• One-month fully paid sabbatical after 4 years
• Mental health support with direct access to certified psychologists via our partner OpenUp
• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club
• €30 contribution towards the Deutschlandticket
• Company Pension with Canada Life
• Paid volunteer day that gives you the opportunity to invest time to support a charity of your choice
• A learning and development budget for everyone, including a book budget
• Learning German budget
• Company-wide talks with internal and external speakers
• Access to learning platforms like Treehouse