Commercial Account Manager, EMEA

Overview

Level Access is growing its business in Europe and Rest of World (ROW) and is hiring Sales Representatives in the UK to support this growth. This position is for a Commercial Account Manager focused on building and maintaining strong and long‑lasting relationships with customers primarily in Europe.

Responsibilities

• Manage a full retention lifecycle – on‑boarding, key check‑ins and renewal conversations – to drive the highest contract value retention rates possible.
• Partner with customer success managers to steer clients down successful paths and maintain high levels of engagement.
• Identify areas for growth including up‑sells from current product subscriptions and cross‑sells into new product subscriptions.
• Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front‑line to senior/C‑suite – via virtual and in‑person presentations.
• Partner with internal stakeholders (customer success, sales engineering, service delivery, customer marketing) to craft proposals that match unique customer use cases.
• Develop and maintain quarterly and annual strategic account plans.
• Utilize CRM and sales enablement technology to manage all aspects of prospect/client communications, activities, and tasks.

Achievement Metrics

• % Quota Attainment: achieve quarterly quota through a combination of gross retention (retention rate) and expansion sales to assigned accounts.
• Pipeline Development: maintain a minimum of 2X‑3X overall depth of pipeline for expansion sales.
• Retention Lifecycle Excellence: drive on‑time renewals through consistent processes and high‑value customer interactions.
• Product & Services Knowledge: become conversationally competent with Level Access solutions and services, including training completion.
• Forecasting: accurately forecast the current quarter and provide insight into business health and trends for the next renewal quarter.

Qualifications

• 4‑6+ years of business‑to‑business sales experience, preferably in an account management role serving mid‑market accounts.
• Experience with solution‑selling/consultative selling methodologies.
• Experience managing a current book of business (renewals and expansion).
• Deep understanding of business concepts for large national and international corporations.
• Ability to navigate commercial discussions across large organizations and matrixed environments.
• Ability to establish rapport and deliver compelling, persuasive propositions to executive‑level audiences.
• Comfort with change management and a startup appetite to move quickly and try new things.
• College degree or equivalent experience preferred.

Benefits

• Full‑time, salaried position.
• Competitive benefits package, including bonus opportunities.
• Generous paid time off and paid holidays.
• Programs designed to support employee well‑being and work‑life balance.

Equal Opportunity and Accommodations

Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process.