Commercial Operation Specialist m/f/d (R-19460)

Key Responsibilities

• Handle the lead management process in DACH, ensuring that incoming leads from different channels are qualified, valued, and assigned to optimize the lead and sales process and maximize opportunities.
• Coordinate leads and act as the point of contact and recipient of leads coming from the markets, ensuring they are assigned correctly within the sales organisation.
• Support Sales Managers in lead management. Collaborate with sales leaders to identify and maximize opportunities by providing qualified leads and relevant support.
• Produce lead summaries and activity follow‑ups for the Sales Commercial Director and regional sales management.

OTI Workstream

• Support and update the to‑do lists along each product launch in DACH (flag critical issues and initiate/track suitable follow‑ups).
• Follow up with all participants in the OTI workstream.
• Check in with local Back Office stakeholders to align the OTI workstream.
• Create order forms.

Sales Support

• Collaborate with the Regional Commercial Operations team to align CRM standards and harmonise CRM flows.
• Support Sales with daily support needs.

Essential Skills

• Experience using AI tools – Copilot, agent creation, and Power Automate/automation tools.
• Highly driven, self‑starter who is focused and committed.
• Proven ability to work independently as well as part of a team, with flexibility to adapt and manage change effectively in an ever‑changing environment.
• Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite skills.
• Ability to operate in a high‑velocity, metrics‑driven sales organisation.
• Excellent verbal communication and interpersonal skills.
• Flexibility and efficiency in handling multiple sales lead sources in parallel, with a structured and prioritised approach.
• Commercial awareness – understands business flows and demonstrates a detailed understanding of the impact of technology on business processes and results.
• Ability to execute against a detailed delivery plan.
• Ability to work effectively across and with different departments and country organisations.
• Experience working with Salesforce systems and workflows.
• Experience using Jira – able to create clear, solid ticket content.
• Speaking German and English fluently.