Commercial Operations Specialist

Commercial and Sales Operations

• Own and maintain customer pricing books and commercial documentation across assigned accounts
• Lead promotional setup and execution across customer systems and internal platforms
• Own the integrity of customer portals, item submissions, forms, and required documentation by identifying discrepancies and resolving issues proactively
• Monitor customer‑specific requirements, submission timelines, and driving timely resolution of follow‑up items
• Serve as a primary point of coordination for retailer and broker communication related to operational and commercial execution needs
• Own setup coordination and documentation for private label and co‑manufacturing opportunities
• Develop and maintain promotional calendars, trackers, and supporting sales documentation
• Identify opportunities to improve and scale commercial processes as the organization grows

Project Management and Organization

• Manage timelines and cross‑functional follow‑up for customer initiatives, launches, and commercial projects
• Drive accountability for open items and ensure timely completion across sales, marketing, supply chain, finance, quality, and operations
• Establish and maintain highly organized records and documentation to improve visibility and eliminate last‑minute execution challenges
• Contribute to a more proactive, well‑prepared commercial organization through strong ownership, communication, and follow‑through

Analytics and Reporting

• Collect, organize, and analyze customer, promotional, and syndicated data to support sales efforts
• Identify trends, insights, and selling opportunities through data analysis
• Build, maintain, and enhance Excel‑based reports, trackers, and comparative sales analyses that improve visibility into performance and execution
• Support customer‑facing selling stories and business reviews with clear, actionable insights

Presentation and Commercial Support

• Own the development and organization of sales presentations and customer decks ensuring content is accurate and relevant
• Create presentation frameworks, data sections, charts, and supporting materials that enable effective selling conversations
• Partner with sales and marketing leadership to ensure materials are accurate, aligned, and customer ready
• Support internal sales meetings, planning sessions, and key commercial initiatives through strong preparation, analysis and coordination

Required Qualifications

• Bachelor’s Degree preferred
• Three or more years of experience in CPG sales support, sales operations, commercial operations, category support, or a related field
• Strong analytical, organizational and project management skills with exceptional attention to detail
• Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to build reports, analyze data, and present findings clearly
• Ability to manage multiple priorities and deadlines in a fast‑paced environment
• Strong communication, follow‑up, and execution skills
• Self‑starter mindset with a demonstrated ability to identify issues and drive solutions independently
• Experience working with retailer portals, customer systems, and commercial documentation
• Ability to work effectively across functions and with external partners

Preferred Qualifications

• Experience in food, beverage, frozen, or consumer packaged goods
• Experience supporting private label or co‑manufacturing business
• Familiarity with syndicated data platforms such as Circana, Nielsen, or SPINS
• Experience with promotional management, trade planning, or TPM systems
• Broker management or retailer support experience
• Experience building customer presentations and business review materials

Armstrong is an Equal Opportunity Employer.