community manager for puzzle games

Stellenbeschreibung:

Описание

Hitapps is a GameDev company specializing in puzzle games. Its successful products have generated over 150M+ combined downloads and are regularly featured in the top charts in the Games section. Instagram и Facebook принадлежат компании Meta Platforms Inc., деятельность которой признана экстремистской и запрещена на территории РФ

Задачи

Manage and grow the game's community across relevant platforms
Create and schedule engaging content, including announcements, event teasers, polls, challenges, player stories, and other interactive activities
Moderate community channels to keep discussions healthy, on-brand, and free of toxicity or spam
Stay current on gaming culture, platform trends, and competitor community strategies
Develop and execute a social media and community strategy, including a flexible content calendar
Collect, categorize, analyze, and prioritize community feedback, identifying recurring issues, player needs, sentiment trends, and opportunities for product improvement
Identify recurring player issues and escalation product, technical, or LiveOps problems to the support team
Work closely with the dev team to prepare community activities around upcoming releases, events, and game updates
Provide structured insights on player sentiment, product issues, feature requests, LiveOps performance, and emerging community trends
Develop community-driven product mechanics, including polls, challenges, player-created content, in-game rewards, social sharing, and community events
Analyze and report on content performance data to drive continuous improvement, optimization, and innovation
Continuously evaluate performance metrics and iterate on community strategies based on results
Maintain a knowledge base of common issues and solutions

Требования

At least 3 years of relevant work experience in the IT or gamedev industry
Strong understanding of mobile games, casual audiences, player behavior, and community dynamics
Genuine passion for and knowledge of video games and gaming culture
Hands-on experience managing social media and player communities at scale
Experience with analytics tools for tracking and reporting performance
Ability to create simple content, including graphics, short videos, and copy, or work closely with a designer to produce it
Hands-on experience with AI tools and workflows for content creation, including copywriting, image/video generation, editing, localization, and content repurposing
Excellent communication skills and ability to work in a team
Attention to detail and a high level of responsibility
Advanced written and verbal communication skills in English
Nice to have: experience with Facebook, Instagram, Threads, TikTok, Reddit, or similar community platforms
Nice to have: additional languages
Nice to have: a portfolio or examples of past community growth/engagement work