Consultant – Amazon Connect & CX Platforms (m/f/d)

Job-ID

We make the world better with data

The Woodmark Group is a leading consulting organization specializing in AI, data, and analytics. We inspire people through our passion for data and innovation while supporting organizations on their digital transformation journey. Living our values of respect, openness, trust, and care fosters an excellent corporate culture and forms the foundation of our success.

What you can expect from us

Do you want to do more than just implement systems? Do you want to actively help shape a new business area? Then join us in building Woodmark's next line of business.
As a Consultant (m/f/d) in the Amazon Connect & CX Platforms division, you’ll work at the intersection of customer service, cloud technology, and data. Together with our team, you’ll develop modern, cloud-native customer service solutions and, for the first time, make customer interactions truly actionable.
This isn't just about contact centers, it's about how every customer interaction can generate valuable data and lead to better decisions.

Your diverse range of responsibilities

• Implementation and configuration of Amazon Connect (contact flows, routing, IVR)
• Development and integration of cloud-native contact center solutions on AWS
• Integration of third-party systems (CRM, ticketing, data platforms) via APIs and events
• Collaboration on the architecture and design of CX platforms
• Building omnichannel solutions (voice, chat, messaging)
• Analyzing customer requirements and translating them into technical solutions
• Identifying automation and data use cases in customer service
• Contributing to projects from concept through to production

What you bring to the role

• Implementation and configuration of Amazon Connect (contact flows, routing, IVR)
• Development and integration of cloud-native contact center solutions on AWS
• Integration of third-party systems (CRM, ticketing, data platforms) via APIs and events
• Collaboration on the architecture and design of CX platforms
• Building omnichannel solutions (voice, chat, messaging)
• Analyzing customer requirements and translating them into technical solutions
• Identifying automation and data use cases in customer service
• Contributing to projects from concept through to production

What you bring to the table

Technical Must-Haves

• Initial hands-on experience with Amazon Connect or comparable contact center technologies
• Strong knowledge of AWS (e.g., Lambda, DynamoDB, S3, CloudWatch)
• Experience with APIs and integrations (REST, webhooks, event-based)
• Basic understanding of cloud-native architectures
• Experience with omnichannel communication (voice, chat, etc.)
• Understanding of data flows and system Integration

• Experience with Amazon Lex (chatbots / voicebots)
• Knowledge of Python or Node.js (e.g., for Lambda)
• Integration of CRM systems (e.g., Salesforce, Zendesk)
• Basic knowledge of telephony (SIP, PSTN)
• Understanding of data and analytics (e.g., data lakes, BI)
• Experience with Infrastructure as Code (e.g., Terraform)

• An interest in the intersection of technology, data, and customer service
• The ability to analyze complex requirements in a structured manner
• A hands-on approach and a passion for putting ideas into practice
• A passion for collaborating with customers and interdisciplinary teams
• Motivation to actively help shape and drive a new initiative
• Fluency in German (C1) - both spoken and written