Consultant - Service Operations

Stellenbeschreibung:

Overview

In this role you join McKinsey’s two-year Operations Excellence Program to help clients achieve operational excellence. You engage in problem solving, analyses, and actionable recommendations on client engagements, while receiving structured coaching and a strong learning culture. You will shape digital agendas, lead end-to-end transformations, and explore AI-native operating models across service operations. The program blends hands-on work with formal training, preparing you for a leadership track within the firm.

Leistungen / Benefits

competitive salary
comprehensive benefits package
global community
structured learning and mentorship
apprenticeship culture
exposure to diverse cultures and clients

Verantwortungsbereiche

Identify issues, form hypotheses, design and conduct analyses, and synthesize recommendations for clients
Contribute to client problem solving and project delivery across industries
Participate in on-the-job coaching and the structured capability-building program of the OEP
Assist in shaping clients’ digital agendas and leading end-to-end transformation using analytics, automation, GenAI, and agile methods
Develop strategies and roadmaps for implementing processes and operating systems in digital service operations
Collaborate with cross-functional teams to embed emerging technologies in front- and back-office operations
Support future-proofing service strategies by integrating intelligent agents and AI-native operating models

Zentrale Anforderungen

Master’s degree and exceptional academic performance
Initial experience or strong interest in AI-powered service innovation, including digital solutions, robotics, and technologies like Generative AI
Proven leadership in work or extracurriculars
Mobility and willingness for European assignments
Exceptional analytical and quantitative problem-solving skills
Ability to communicate complex ideas effectively in English and local language