Contents Evaluator Associate

Responsibilities

• Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds.
• Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis.
• Applies limitations and/or exclusions based on coverage afforded by the policy.
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates the use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Communicates with colleagues, management, customers, and insureds in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.

Requirements

• High school diploma or GED required
• Bachelor’s degree from an accredited college or university preferred
• Three (3) years customer service experience or equivalent combination of education and experience preferred
• Good oral and written communication skills
• PC literate, including Microsoft Office products
• Ability to read and comprehend policy language
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies