Creative Project Manager, Workflow Coordinator – 2nd Shift

Stellenbeschreibung:

Act as primary day-to-day liaison between clients and internal creative teams
Manage projects, including scheduling, estimating, obtaining job detail information and job tracking
Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status
Assemble appropriate resources/departments required to successfully implement the client's projects
Enter and track a high volume of data-related work components and updates to the client project tracking system
Effectively manage multiple timelines and projects at various stages of a project life cycle
Peer Proof creative to ensure the accuracy of specifications
Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations
Demonstrate understanding in each area of Creative Services
Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed
Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required
Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects
Track and report on quality metrics and strategize with the client to develop customer loyalty
Trains other employees as needed
Perform other related duties and participate in special projects as assigned.

Requirements

Bachelor's degree in area relative to the business
Minimum 5 years of relevant experience in a similar client facing position
Background in the Design and/or Banking industry preferred
Excellent computer skills; ability to learn new programs, and ability to provide basic troubleshooting
Must be proactive, collaborative, driven, and seek excellence in the execution of tasks
Experience in utilizing continuous improvement tools to create and track metrics
Complete understanding of the "Big Picture" which allows the individual to problem-solve, analyze potential solutions, and use sound judgment to make good business decisions
Ability to interpret and understand clients’ expectations and guide creative teams
Strong project-management skills, organizational skills, and time-management skills
Proven track record with strong and effective client relationships and solution delivery
Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding
Ability to manage multiple projects across multiple timelines in a dynamic environment
Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side
Ability to anticipate needs on behalf of the client, not only to serve the client but also to increase volume and profitability
Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat)
Must have the ability to work independently and manage high volumes of information during high-stress situations.

Core Competencies

Demonstrates strong project management and organizational skills, effectively managing multiple client projects while ensuring adherence to timelines and budgets. Proficient in utilizing administrative software and fostering excellent client relationships through proactive communication and problem-solving.