Critical Services Technician - Data Centre Operations (m/f/d)

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Critical Services Technician - Data Centre Operations (m/f/d)

Role Summary: Critical 24/7 operational role ensuring availability and performance of mission‑critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.

Location: Frankfurt am Main

Employment Type: Full-time, Permanent (24/7 including weekends/holidays)

Key Responsibilities

• Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
• Track environmental parameters and system performance in real-time
• Document all activities and deviations in shift logs
• Conduct structured inspection rounds every 2-4 hours
• Perform visual/functional checks of UPS, generators, HVAC, electrical systems
• Execute minor preventive maintenance tasks
• Support planned maintenance activities
• Respond immediately to alarms and system faults
• Perform initial diagnostics and implement emergency protocols
• Coordinate with external service providers
• Escalate critical issues per established procedures
• Document incidents in ticketing systems (ServiceNow, JIRA)
• Complete detailed shift handover reports
• Maintain compliance documentation (DIN EN 50600, ISO 27001)
• Communicate with customers regarding incidents/maintenance
• Coordinate with Security, IT, and Facilities teams
• Enforce security protocols and access control
• Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
• Participate in safety drills and report hazards

Essential Requirements

• Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable Elektrofachkraft certification (or willing to obtain within probation)
• First Aid certification (valid within 2 years)
• Fire Safety Officer training (Brandschutzhelfer)
• Valid Class B driving licence
• Electrical power distribution systems (low/medium voltage)
• HVAC and climate control technology
• UPS systems, battery banks, emergency generators
• Basic IT infrastructure (servers, network equipment)
• Understanding of Tier III/IV critical infrastructure concepts
• Technical terminology proficiency in German
• Independent worker with strong problem‑solving skills
• Team‑oriented with excellent communication
• High stress tolerance and calm under pressure
• Reliable, punctual, flexible with shift changes
• Minimum 1-2 years technical operations experience

Preferred Qualifications

• Experience in data centre, telecommunications, or colocation environments
• Tier III/IV certified facilities
• Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens
• Additional Certifications: CDCP (Certified Data Centre Professional), Sachkundenachweis Kältetechnik, VDE certifications (VDE 0100, VDE 0105‑100)
• Manufacturer‑specific training: DCIM platforms (Nlyte, Sunbird, FNT Command), BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)
• Ticketing systems: ServiceNow, JIRA, BMC Remedy

Working Environment & Benefits

Conditions: rotating shifts

Benefits

• Competitive salary with shift premiums
• Company pension scheme (betriebliche Altersvorsorge)
• 30 days annual leave
• Job ticket/transportation allowance
• Employee referral bonuses

Regulatory Compliance

• DIN EN 50600
• VDE 0100/0105‑100
• DGUV Vorschrift 1 & 3
• ISO 27001
• ISO 50001
• BDSG/GDPR
• Arbeitsschutzgesetz
• Arbeitszeitgesetz

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization
• Platform to influence and shape best practices in Life Sciences real estate management globally
• Exposure to cutting-edge operational practices and technologies across international markets
• Collaborative, innovative work environment with access to industry‑leading resources and expertise
• Comprehensive professional development program and clear advancement pathways
• Competitive compensation package including performance-based incentives
• Global mobility opportunities within a growing international organization
• Location: On‑site – Frankfurt am Main, DEU

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We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.