CRM SOLUTION ENGINEER (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

THE ROLE

As CRM Solution Engineer, you own the quality of the data that fuels our marketing engine. Operating as a functional data architect, this role defines what good data looks like, tests it, and coordinates the cross-system changes needed to achieve high-volume precision. While hands‑on development (SQL, automations, journeys) is handled by dedicated SFMC developers, your focus centers on guaranteeing that all marketing execution builds on clean, well‑specified data streams from every enterprise source system.

YOUR JOB AS PART OF THE CANYON CREW

• Data Qualification & Auditing: Inspecting, testing, and validating incoming customer, product, website tracking, and master data before consumption by marketing systems ensures platform data integrity.
• End-to-End Testing & QA: Defining test scenarios and executing validation checks for new and existing data streams covers digital channels (SMS, push) as well as offline touchpoints (event tools, field initiatives).
• Data Cloud Subject-Matter Expertise: Acting as the functional expert for Salesforce Data Cloud involves overseeing data streams, data modeling, and identity resolution rules to build unified customer profiles.
• Cross-Functional Interface Management: Connecting CRM teams, webshop developers, app teams, internal IT, and Service Cloud specialist:s facilitates smooth specification and testing of updated data structures.
• Technical Requirement Definition: Translating business and marketing requirements into clear technical specifications equips developers and IT teams for precise implementation.
• Vendor & Platform Alignment: Collaborating with Salesforce account executives and solution engineer:s keeps Canyon at the forefront of platform enhancements and architectural best practices.

HOW YOU BECOME PART OF THE RACE

• Professional Background: 5+ years of experience in CRM solution engineering, data management, business analysis, or technical project management within a complex marketing ecosystem form your foundation.
• Salesforce Ecosystem Knowledge: A solid architectural understanding of Salesforce Marketing Cloud, Data Cloud, and Service Cloud characterizes your technical background (hands‑on coding is not required).
• Analytical & QA Expertise: Deep experience in data testing, validation, and logical data modeling enables you to spot discrepancies across complex source systems quickly.
• Stakeholder & Vendor Management: Excellent coordination skills ensure seamless alignment between marketing teams, IT departments, external providers, and Salesforce partner:s.
• Language Proficiency: Fluent English skills (both written and spoken) allow for confident communication across global cross‑functional teams.
• Preferred Qualifications: Relevant Salesforce certifications (e.g., Data Cloud Consultant or Marketing Cloud Consultant), experience with loyalty platforms/CDPs, SQL readability, GDPR consent knowledge, or conversational German skills are considered a strong plus.

HIGHLIGHTS ON YOUR CANYON TOUR

• Canyon Crew & Culture: Experience the Canyon Spirit at our legendary crew rides and regular employee events. You’ll also benefit from our professional social and health counseling services.
• Feel Canyon (Employee Discounts): Take your passion to the road—with attractive employee discounts on our bikes, accessories, and apparel.
• Compensation & Benefits: We offer fair, performance‑based compensation as well as Christmas and vacation bonuses. Your future and security are covered by a company pension plan and accident insurance.
• Flexibility & Family: Take advantage of 30 days of vacation per year as well as our targeted support for balancing work and family life (especially for childcare during school breaks).
• Daily Life & Local Mobility: Enjoy subsidized meals in our in‑house bistros and a discounted Germany‑wide train pass for your commute.