Customer Care & Community Manager - Italian & Spanish (m/f/d)

About Yepoda Clean K-Beauty Innovation. No compromises.

Yepoda is a clean K-Beauty brand that actually proves it works. We make Korean skincare without any of the compromises. Everything is clinically tested, 100% vegan, and formulated above EU standards. So you get the innovation and the results that K-Beauty is known for, plus a real commitment to sustainability. And we make it genuinely fun and easy to use — skincare you actually look forward to. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and 1% for the Planet member, based in the heart of Berlin. Our products are available through our own online shop and, since March 2025, at Sephora Europe — online and in over 650 stores. With a team of 140+ brilliant individuals from around the world, we are actively shaping Yepoda's story every day.

We are looking for a passionate Customer Care & Community Manager fluent in Italian and Spanish, with excellent English skills to support our amazing customers and community.

Your Tasks

• Be the first point of contact for our Italian and Spanish-speaking customers, answering inquiries via email, social media, and other platforms.
• Deliver exceptional customer service, ensuring our customers feel valued and supported.
• Engage with and nurture our community on social media, creating a positive and inclusive environment.
• Work collaboratively with internal teams (operations, product, brand) to collect and share customer feedback and elaborate useful insights.

Your Profile

• Educational background in Media Management, Marketing, Communication, or related studies.
• Previous experience in customer service/customer facing roles.
• Fluency in Italian (C1/C2 level or equivalent), Spanish (B1/B2), and strong proficiency in English or vice versa.
• Outstanding written and verbal communication skills.
• Previous experience collaborating in international and multicultural settings is highly valued.
• Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (we run on Gorgias).
• Proficiency in using and integrating a variety of platforms and tools into everyday tasks is a plus.
• Passion for beauty, delivering great experiences, and community building.
• Genuine interest in K-beauty and skincare, and comfort engaging with a young, digitally-native customer base as well as customers who are not that familiar with e-commerce.
• Basic awareness of data privacy / GDPR principles, or willingness to learn — customer data handling matters here.
• A collaborative team player who thrives in a fast-paced start-up environment.

What We Offer

• Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.
• Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.
• Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.
• Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.
• We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.
• Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going!
• Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Mots-clés : Operations.